{"id":52,"date":"2026-03-26T01:31:47","date_gmt":"2026-03-26T01:31:47","guid":{"rendered":"https:\/\/mahtabsz.com\/cloudy-toys\/?page_id=52"},"modified":"2026-04-16T21:40:16","modified_gmt":"2026-04-17T04:40:16","slug":"contact","status":"publish","type":"page","link":"https:\/\/mahtabsz.com\/cloudy-toys\/contact\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n<div class=\"wp-block-columns are-vertically-aligned-bottom contact-format is-layout-flex wp-container-core-columns-is-layout-1ad1d92a wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-vertically-aligned-bottom contact-info is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-x-large-font-size\">Get in Touch today<\/h2>\n\n\n\n<iframe class=\"map\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2602.6277218411947!2d-123.12012570861386!3d49.28345099763188!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x54867178c6f02ee1%3A0xb4e03bf432e66714!2sBCIT%20Downtown%20Campus!5e0!3m2!1sen!2sca!4v1774919054184!5m2!1sen!2sca\" width=\"350\" height=\"390\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe>\n\n\n<address style=\"font-size:0.9rem\" class=\"wp-block-cloudy-blocks-company-address\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" role=\"img\" aria-label=\"Location Icon\">\n\t\t\t<path d=\"M12 0c-3.148 0-6 2.553-6 5.702 0 3.148 2.602 6.907 6 12.298 3.398-5.391 6-9.15 6-12.298 0-3.149-2.851-5.702-6-5.702zm0 8c-1.105 0-2-.895-2-2s.895-2 2-2 2 .895 2 2-.895 2-2 2zm4 14.5c0 .828-1.79 1.5-4 1.5s-4-.672-4-1.5 1.79-1.5 4-1.5 4 .672 4 1.5z\"\/>\n\t\t<\/svg>\n\t\t<p>555 Seymour St, Vancouver, <br>BC, V6B 3H6, Canada<\/p>\n<\/address>\t\n\n\n\t<address style=\"font-size:0.9rem\" class=\"wp-block-cloudy-blocks-company-email\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" role=\"img\" aria-label=\"Email Icon\">\n\t\t\t<path d=\"M3 6H21V18H3V6Z\n\t\t\tM3 6L12 13L21 6\"\n\t\t\tstroke=\"#000000\"\n\t\t\tstroke-width=\"2\"\n\t\t\tstroke-linecap=\"round\"\n\t\t\tstroke-linejoin=\"round\"\n\t\t\tfill=\"none\"\/>\n\t\t<\/svg>\n\t\t<p>Info@cloudytoy.bcitwebdeveloper.ca<\/p>\n<\/address>\t\n\n\n\t<address style=\"font-size:0.9rem\" class=\"wp-block-cloudy-blocks-company-phone\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" role=\"img\" aria-label=\"Email Icon\">\n\t\t\t<path d=\"M22 16.92V19C22 19.55 21.55 20 21 20C10.51 20 4 13.49 4 3C4 2.45 4.45 2 5 2H7.09C7.58 2 8 2.36 8.08 2.84L8.42 5.05C8.49 5.48 8.34 5.91 8.03 6.22L6.59 7.66C8.06 10.94 10.94 13.82 14.22 15.29L15.66 13.85C15.97 13.54 16.4 13.39 16.83 13.46L19.04 13.8C19.52 13.88 19.88 14.3 19.88 14.79V16.92Z\"\n\t\t\tstroke=\"#000000\"\n\t\t\tstroke-width=\"2\"\n\t\t\tstroke-linecap=\"round\"\n\t\t\tstroke-linejoin=\"round\"\n\t\t\tfill=\"none\"\/>\n\t\t<\/svg>\n\t\t<p>+1 (778) 123-4567<\/p>\n<\/address>\t\n\n\n\t<address style=\"font-size:0.9rem\" class=\"wp-block-cloudy-blocks-company-hours\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" fill=\"none\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" viewBox=\"0 0 24 24\">\n\t\t<circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n\t\t<line x1=\"12\" y1=\"12\" x2=\"12\" y2=\"7\"\/>\n\t\t<line x1=\"12\" y1=\"12\" x2=\"15\" y2=\"15\"\/>\n\t\t<\/svg>\n\t\t<p>Monday-Sunday 9:00 am to 5:00 pm<\/p>\n<\/address>\t\n\n\n<div class=\"wp-block-group is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-18a4eecb wp-block-group-is-layout-flex\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mahtabsz.com\/cloudy-toys\/about-us\/\">About us<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mahtabsz.com\/cloudy-toys\/shop\/\">Shop Now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><script>\nvar 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gform_body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_above description_below validation_below'><div id=\"field_1_10\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_above gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">How Can We Reach You?<\/h3><div class='gsection_description' id='gfield_description_1_10'>We would love to chat with you. How can we get in touch?<\/div><\/div><fieldset id=\"field_1_13\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_1_13'>\n                            \n                            <span id='input_1_13_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_1_13_3' class='gform-field-label gform-field-label--type-sub '>First Name<\/label>\n                                                    <input type='text' name='input_13.3' id='input_1_13_3' value=''   aria-required='true'     \/>\n                                                <\/span>\n                            \n                            <span id='input_1_13_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_1_13_6' class='gform-field-label gform-field-label--type-sub '>Last Name<\/label>\n                                                            <input type='text' name='input_13.6' id='input_1_13_6' value=''   aria-required='true'     \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><fieldset id=\"field_1_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Email Address<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container_email gform-grid-row' id='input_1_2_container'>\n                                <span id='input_1_2_1_container' class='ginput_left gform-grid-col gform-grid-col--size-auto'>\n                                    <label for='input_1_2' class='gform-field-label gform-field-label--type-sub '>Email Address<\/label>\n                                    <input class='' type='email' name='input_2' id='input_1_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                                <\/span>\n                                <span id='input_1_2_2_container' class='ginput_right gform-grid-col gform-grid-col--size-auto'>\n                                    <label for='input_1_2_2' class='gform-field-label gform-field-label--type-sub '>Confirm Email Address<\/label>\n                                    <input class='' type='email' name='input_2_2' id='input_1_2_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                                <\/span>\n                                <div class='gf_clear gf_clear_complex'><\/div>\n                            <\/div><\/fieldset><div id=\"field_1_15\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-standard gfield--width-half field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_15'><span class='gform-field-label__text'>Phone Number (Optional)<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_15' id='input_1_15' type='tel' value='' class='large'  placeholder='(999) 999-9999'  aria-invalid=\"false\"   data-mask=\"(999) 999-9999\" \/><\/div><\/div><div id=\"field_1_14\" class=\"gfield gfield--type-post_custom_field gfield--input-type-text gfield--width-half field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_14'><span class='gform-field-label__text'>Order Number (Optional)<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_1_14' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_3\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below 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             <\/form>\n                        <\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6ad4e947 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<h3 class=\"wp-block-heading has-text-align-center\">FAQ<\/h3>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Shipping &amp; Delivery<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:0;margin-bottom:0\"\/>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Shipping Info (Where, Time, Cost)<\/summary>\n<p class=\"wp-block-paragraph\"><br>We ship all across Canada, so no matter where you are, you can enjoy our toys delivered right to your door. Orders are processed and shipped Monday to Friday from 7:00 AM to 8:00 PM, ensuring quick and reliable handling. Shipping costs depend on the destination and are automatically calculated at checkout based on your location and order size.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>International Support<\/summary>\n<p class=\"wp-block-paragraph\"><br>We currently offer international support only to Finland, allowing customers there to enjoy selected products delivered right to their door. All international orders for Finland are processed and shipped with care to ensure safe and reliable delivery. Shipping times and costs may vary depending on the destination and order size, and will be calculated at checkout before final purchase.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Orders &amp; Tracking<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:0;margin-bottom:0\"\/>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>How to Cancel an Order<\/summary>\n<p class=\"wp-block-paragraph\"><br>If you need to cancel your order, please contact us as soon as possible after placing it. Orders can only be cancelled if they have not yet been processed or shipped. Once an order has been shipped, it can no longer be cancelled, but you may be eligible for a return according to our return policy. To request a cancellation, include your order number and contact details so our team can assist you quickly.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Received Wrong Order, What do I do?<\/summary>\n<p class=\"wp-block-paragraph\"><br>If you received the wrong order, we\u2019re here to help! Please contact our customer support team as soon as possible with your order number and a brief description of the issue. If possible, include a photo of what you received so we can resolve the problem faster. Once verified, we will arrange for a replacement or correction of your order at no extra cost. We appreciate your patience and will make sure you get the right items as quickly as possible.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Item Restock<\/summary>\n<p class=\"wp-block-paragraph\"><br>If an item you\u2019re looking for is out of stock, don\u2019t worry\u2014it may be restocked soon! We regularly update our inventory and bring back popular products based on demand. You can check the product page for restock updates or contact our team to ask about availability.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Payment &amp; Billing<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:0;margin-bottom:0\"\/>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Payment Methods<\/summary>\n<p class=\"wp-block-paragraph\"><br>We offer a variety of safe and easy payment options to make your shopping experience smooth and secure. You can pay using major credit and debit cards, as well as other secure online payment methods available at checkout. All payments are processed through encrypted systems to keep your information protected.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Update Billing Address \/ Credit Info<\/summary>\n<p class=\"wp-block-paragraph\"><br>If you need to update your billing address or payment details, please do so as soon as possible to avoid any issues with your order. You can update your information by logging into your account and editing your payment or billing settings before your order is processed. If your order has already been placed, please contact our support team right away with your order number so we can assist you in making the necessary changes. For security reasons, credit card information cannot be edited after an order is completed.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Gifts<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:0;margin-bottom:0\"\/>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Gift Card Policy<\/summary>\n<p class=\"wp-block-paragraph\"><br>Gift cards cannot be refunded or exchanged for cash, and any remaining balance can be used for future purchases until the full value is used. Please treat your gift card like cash, as lost or stolen cards may not be replaced.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Account Management<\/h4>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:0;margin-bottom:0\"\/>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Account Deletion<\/summary>\n<p class=\"wp-block-paragraph\"><br>If you wish to delete your account, please contact our support team with your account details. Once your request is verified, your account and personal information will be permanently removed from our system, except where we are required to keep certain records for legal or security purposes. Account deletion is permanent and cannot be undone.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-a7dce961 wp-block-details-is-layout-flow\"><summary>Password Reset<\/summary>\n<p class=\"wp-block-paragraph\"><br>If you\u2019ve forgotten your password or need to change it, you can reset it easily. Simply go to the login page and click \u201cForgot Password\u201d, then follow the instructions sent to your email to create a new password. For your security, make sure to choose a strong password that you don\u2019t use for other accounts. If you don\u2019t receive the email, check your spam folder or contact our support team for help.<\/p>\n<\/details>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Get in Touch today FAQ Shipping &amp; Delivery Orders &amp; Tracking Payment &amp; Billing Gifts Account Management<\/p>\n","protected":false},"author":5,"featured_media":658,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"company_address":"555 Seymour St, Vancouver, <br>BC, V6B 3H6, Canada","company_email":"Info@cloudytoy.bcitwebdeveloper.ca","company_phone":"+1 (778) 123-4567","company_hours":"Monday-Sunday 9:00 am to 5:00 pm","footnotes":"[]"},"class_list":["post-52","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact us | Cloudy Toy Co.<\/title>\n<meta name=\"description\" content=\"Explore 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